Terms of service
By purchasing at Specialdays webshop, you have accepted the following conditions.
delivery
US, UK, Norway, Greenland & Switzerland
€30 – free shipping on orders above €200
Europe
€10 – free shipping on orders above €200
Rest of the world
€60 – free shipping on orders above €200
Denmark
€5 to GLS parcel shop – free shipping on orders above €53
delivery time
Denmark: 1–3 business days
Europe: 2–6 business days
Rest of the world: 2–10 business days
return policy
At Specialday, we are proud of our products, and if you are not happy, we are not happy. Therefore, we always offer a 30-day full return policy on purchases made through our webshop, valid from the day you receive your goods.
If you wish to make use of your right of return, simply send an email to hello@specialday.dk and specify what you would like to return. The goods should be sent to:
Specialday
Strandvejen 343
2930 Klampenborg
Denmark
Mark: Return
Packages must be sent directly to the above address. To receive a full refund, items must be returned unused and in the same condition as received. Returned items must be sent in their original packaging, including protective film.
Return shipping is at your own expense and risk. We recommend sending returns as a tracked and insured parcel. Returns or exchanges cannot be made in physical stores, as they are separate legal entities.
Once we have received and approved the return, we will refund the purchase amount. Refunds are made to the same payment method used for the purchase.
Please note that personalised items cannot be returned. Due to their customised nature, we are unable to refund orders resulting from customer errors, such as spelling mistakes or incorrect layout selection. For complaints, please refer to the section below.
complaints
All goods are covered by a 2-year warranty under applicable consumer law. This means you may complain about defects or faults that occur within two years of purchase.
The warranty does not cover defects, damage, or wear caused by improper use, lack of maintenance, or normal wear and tear.
We will reimburse reasonable shipping costs related to returning a valid complaint.
For complaints, defects, or missing deliveries, please contact customer service at hello@specialday.dk.
Complaints should be sent to:
Specialday
Strandvejen 343
2930 Klampenborg
Denmark
Mark: Complaint
As a consumer, you may request a replacement item, provided the complaint is justified and the replacement does not result in unreasonable costs for Specialday.
disclaimer
We cannot guarantee that the colours shown on your screen will exactly match the colours of our products. This depends on your screen settings and resolution.
payment
We accept payments by all major credit cards as well as PayPal.
The full amount is charged when the goods are shipped. All prices include 25% VAT.
Orders shipped outside the EU may be subject to VAT, import duties, and/or taxes once the package reaches the destination country. Specialday ships under the Incoterm Delivered Duty Unpaid (DDU), meaning we do not charge VAT, duties, or taxes on orders outside the EU and cannot predict the exact costs. Any additional charges must be paid in order for the parcel to be released by customs. Please contact your local customs office for more information.
customer service contact
If you have any questions, you are always welcome to contact us at hello@specialday.dk or call us at +45 25378017Â (phone hours on weekdays between 10:00 and 15:00 CET, Danish time).