Refund policy

At Specialday, we are proud of our products, and if you are not happy, we are not happy. Therefore, we always offer a 30-day full return policy on purchases made through our webshop, valid from the day you receive your goods.

If you wish to make use of your right of return, simply send an email to hello@specialday.dk and specify what you would like to return. The goods should be sent to:

Specialday
Strandvejen 343
2930 Klampenborg
Denmark
Mark: Return

Packages must be sent directly to the above address. To receive a full refund, items must be returned unused and in the same condition as received. Returned items must be sent in their original packaging, including protective film.

Return shipping is at your own expense and risk. We recommend sending returns as a tracked and insured parcel. Returns or exchanges cannot be made in physical stores, as they are separate legal entities.

Once we have received and approved the return, we will refund the purchase amount. Refunds are made to the same payment method used for the purchase.

Please note that personalised items cannot be returned. Due to their customised nature, we are unable to refund orders resulting from customer errors, such as spelling mistakes or incorrect layout selection.